We’ll keep this short. I spent a year of my life building and leading production support teams in a Fortune 125 company. Trust me. Software production support is expensive. I’ll prove it in a future series, but I’m learning that an extremely small number of people understand this. That includes clients, management, vendors, even developers. For all that is good and holy, PLEASE use sound development practices, test your software and by all means, educate your business partners on why time and budget should be spent up front before having to triple your development costs post-deployment. When busted software costs your company money and in some worst cases lives, my point will be quite evident.